Overview
At RUSSIANBEIJING, we strive to ensure customer satisfaction with every purchase. If for any reason you are not satisfied with your purchase, we offer a 30-day refund policy, subject to the following terms and conditions.
Refund Eligibility
- Refund requests must be made within 30 days of the purchase date.
- The product must be unused and in the same condition as received.
- Proof of purchase is required for all refund requests.
Refund Process
To initiate a refund, please contact our customer service team at [email protected]. Once your request is received, we will review the details and notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please send us an email at [email protected] to arrange the exchange process.
Contact Us
For any questions related to our refund policy, please contact us at:
Email: [email protected]
Phone: +7 495 123-4567
Address: 123 Moscow Street, Beijing, China